Customer Support Without the Headache
Zendesk is a behemoth; it's complex to configure and overkill for most small support teams.
Zendesk
Zendesk (Enterprise)
Zendesk is a behemoth; it's complex to configure and overkill for most small support teams.
Freshdesk
Freshdesk (Startup Friendly)
Freshdesk offers a 'Gamified' support experience and is free for unlimited agents on the starter plan.
Why Zendesk falls short
- Zendesk is a behemoth; it's complex to configure and overkill for most small support teams.
- Higher total cost of ownership for most teams.
- Steeper learning curve and longer onboarding.
Why Freshdesk wins
- Freshdesk offers a 'Gamified' support experience and is free for unlimited agents on the starter plan.
- Better value and clearer pricing for growing teams.
- Faster setup and easier to adopt across the organization.
Why Freshdesk is a better fit
Freshdesk offers a 'Gamified' support experience and is free for unlimited agents on the starter plan.
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Disclaimer: The comparisons listed on this page are based on the independent research and professional opinion of Modax Consulting Inc. staff. Pricing and features are subject to change by the respective vendors. "Pain Points" and "Pros" reflect our experience in the field and are not legally binding statements of fact.
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